Return and Refund Policy

At Mimyy, we take pride in the quality products and your satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, we offer a straightforward and customer-friendly return and refund policy for our valued customers across the United Kingdom.

Note: This policy is offered in addition to your legal rights.

Right to Cancel

As a UK consumer, you have the right to cancel your order within 14 days of receiving it without giving a reason.

To cancel, you can:

1.Complete our [Cancellation Form] (see below).

2.Email us at Support@Mimyy.com

3.Write to us at 71-75 Shelton St. London WC2H 9JQ UK.

You then have another 14 days to return the goods.

Refunds will include the original standard delivery charge (if paid).

30-Day Money Back Guarantee

You are entitled to return your item within 30 days of receiving it, subject to the conditions outlined below. This applies to both defective and non-defective products.

 

Return Shipping Costs

Return shipping costs are the responsibility of the customer and will be equal to the actual cost of return shipping.

Incorrect Address & Refused Delivery

Customers will not be eligible for a full refund if an order is undelivered due to an incorrect shipping address provided at checkout or if the delivery is refused at the destination. In such cases, a reshipment fee will be charged to resend the order to the correct address.

Exchange Policy

We currently do not offer exchanges. If you wish to exchange an item, we recommend placing a new order for the desired product and then requesting a return and refund for the original item. When doing so, please mention clearly that the return is due to an exchange request.

How to Initiate a Return

1. Contact our Customer Support Team

2. Prepare the Package

  • Our support team will provide return instructions and the return address.
  • You must pack the item securely as instructed.

3. Send Your Return by Mail

  • We only accept returns by mail.
  • Return labels are not provided; customers are responsible for shipping the item back using their preferred carrier.

Return Address Requirement

Please note that returns must only be sent to the return address provided by our support team. Since we ship from multiple warehouses, the return address may vary depending on the order. To ensure your return is processed smoothly, kindly contact us before sending any item back so we can provide you with the correct return instructions.

Refund Process

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. If approved, a refund will be issued to your original payment method.
  3. Please allow up to 10 days from the approval date, depending on your bank or payment provider’s processing times.

Cancellation Window

At Mimyy, we understand that plans can change. That’s why we allow order cancellations within a limited time frame. 
Orders can be cancelled within 2 hours of purchase. During this time, you may request a cancellation by contacting our support team.

Once the 2-hour window has passed, your order will enter the processing stage, and cancellation will no longer be possible.

We are unable to cancel orders that have already been shipped. However, you may still be eligible for a return or refund.

In short

Returns
Accept returns for both defective and non-defective products

Exchanges
No, we don't accept exchanges

Window
30 days

Method
By mail

Return label
Customer responsibility

Refund processing time
10 days

Cancellation Form

You may access the cancellation form here

Cancellation Form

Contact Us

If you have any inquiries or need assistance, feel free to reach out to us using the contact information provided below:

Email Address: Support@Mimyy.com

Store Name: Mimyy

Physical Address:  71-75 Shelton St. London, WC2H 9JQ, United Kingdom

Open Hours: 

  • Monday to Friday 09:00 AM - 4:00 PM (GMT+1)
  • Saturday & Sunday: 10:00 AM – 02:00 PM (GMT+1)

Response Time: Please allow up to 6 hours for email responses on weekdays and up to 12 hours on weekends due to reduced staffing.